Talk training were once again delighted to be part of Tesco’s Customer Service Centre achievement awards ceremony, the second of its kind, held  on the 15th January, 2013 in Cardiff.  Talk training has worked in partnership with Tesco’s Centre in Cardiff over the past 18 months having to date successfully completed Apprenticeship programmes with over 45 employees, whilst a further 114 progress towards completion of their learning.

“I was delighted to present our NVQ graduates with their certificates in a Celebrate Success event recently, which was in recognition of the hard work and commitment they’ve displayed in completing their qualification.  Everyone who attended the event has decided to continue with a further qualification.  I wish them the best of luck in their continued studies!  I would encourage anyone who is interested in an NVQ to come along to the canteen on 24th and 25th January to register their interest.”

Sarah Howells, Tesco Customer Service Centre Manager

On Thursday 24th and Friday 25th January 2013 Talk training are holding an event at Tesco Customer Service Centre in Cardiff to prompt the benefits of studying for a qualification whilst at work. Talk training staff will be providing information and answering questions on the courses offered to Tesco Staff, which include:

  • Customer Service
  • Business Administration
  • Team Leading
  • Management
  • Information Technology
  • Learning & Development

There are many benefits to both Tesco employees and Tesco by undertaking professional development or any additional qualifications.

For the employee they will gain an up to date Nationally Recognised Qualification, which will prove competence in their ability to carry out the job role. The qualifications could also assist advancement within a company or assist a career change along with personal development for an individual.

Tesco will be investing in their staff, supporting training and can be used to meet Tesco’s own quality standards. On completion the skills learnt and benefits gained by the individual will assist in their job role performance and understanding, which will translate into a more productive and efficient work force bringing numerous other benefits.

“I got a lot out of the NVQ process; I gained more confidence in delivering presentations, built relationships and met new people both within and outside the CSC. I recommend the NVQs to all staff as no matter what your background or personal life, you can do the qualifications at your own pace and I now have a qualification and something to show for the job I do every day.”

Craig Hadfield, Second time NVQ graduate

“I would encourage anyone who is interested in an NVQ to come along to the canteen on the 24th and 25th of January to register their interest.”

Sarah Howells, Tesco Customer Service Centre Manager