I can’t praise the support I received from Talk Training and my assessor enough; they gave me support all along the way and helped with any problems that occurred. They were always available when needed, for the qualification itself and the Essential Skills element. The qualification is very challenging and takes a lot of work, but I was supported by my assessor throughout. It has allowed me to understand the management role in more depth and allowed me to view my role in the wider organisational context. It has also given me specific knowledge and techniques that can be put into practice in my day-to-day role. As such I feel I have improved in my role, as well as gained recognition for my management knowledge and skills in the form of a very well-recognised qualification.