I started ILM Level 5 in October 2019 as a natural progression, having previously achieved ILM Level 4.  Talk Training provided me with all the information I needed to understand the nature of the qualification and the expectations upon me as a potential learner.  The sign-up process was simple, I was quickly assigned a trainer and together we looked at how to tackle the qualification.  My trainer was excellent, always on hand to provide the support and guidance I needed.  The support continued as the country was enveloped by the Covid19 crisis, proving help and guidance via Skype video calls.  I have found the content of the course useful in my role, I been able to reflect on my own working practices and learned how to approach things differently.  I appreciate the efforts of the team at Talk Training to ensure I was provided with options for attending classroom sessions in person or, when lockdown affected, virtually.   I would absolutely recommend Talk Training as a provider and hope to be able to return for further work-based learning in the future.