Talk training is
a market leadera recognised branda succesful company
in Customer Services Apprenticeships in Wales
Customer Service is a diverse sector, suitable for anyone who provides assistance and advice within a company to those people who buy or use its products or services.
The Foundation Apprenticeship Level 2 and Apprenticeship Level 3 in Customer Service are designed for staff to gain a better understanding of organisation’s approach to customer service and to have the ability to develop and improve customer service within the framework of organisational procedures, regulations and industrial sectors.
We offer two Customer Services Apprenticeships
The Foundation Apprenticeship (Level 2) is designed for staff who work with others to solve problems, support customer service improvements and need to communicate clearly and confidently within their role.
The Apprenticeship (Level 3) is designed for someone who delivers and manages customer service or is in a position that includes forwarding and implementing changes to improve customer service.
Diploma in Customer Services
Foundation Apprenticeship (Level 2)
Who is the qualification for?
The level 2 Diploma in Customer Service is a hybrid qualification, made up of competence and knowledge units. Customer Service is a diverse sector, suitable for anyone who provides assistance and advice within a company to people who buy or use its products or services. Employees operating at level 2 play an integral role in supporting organisational objectives through a wide range of functions, such as: delivering customer service, dealing with different types of customers, understanding the value of customers and managing workloads.
Benefits for the learner
- Improve performance and communications.
- Gain confidence and recognition in your job role.
- Learn, develop and practise skill levels for career progression.
- Improve your planning and organisational skills.
- Evaluate and improve your own performance.
- Gain a nationally recognised and valued qualification.
Benefits for the employer
- Fully funded by the Welsh Government.
- Increase the skills and experience in your business.
- Increase productivity with a more knowledgeable and skilled workforce.
- Develop and retain staff by providing progression and learning opportunities.
- Optional units can be tailored to support business requirements.
- Flexible delivery to support business needs avoiding disruption as training is delivered by appointment, within the workplace or via digital platforms such as Microsoft TEAMS.
Diploma in Customer Services
Apprenticeship (Level 3)
Who is the qualification for?
The Level 3 Diploma in Customer Service is a hybrid qualification, made up of competence and knowledge units. Customer Service is a diverse sector, suitable for anyone who provides assistance and advice within a company to people who buy or use its products or services i.e. contact centres and retail. Employees operating at level 3 play an integral role in supporting organisational objectives through a wide range of functions, such as: organising and delivering customer service, resolving customer problems, implementing changes to improve customer service, understanding the importance of customer relationship management.
Benefits for the learner
- Improve performance and communications.
- Gain confidence and recognition in your job role.
- Learn, develop and practise skill levels for career progression.
- Improve your planning and organisational skills.
- Evaluate and improve your own performance.
- Gain a nationally recognised and valued qualification.
Benefits for the employer
- Fully funded by the Welsh Government.
- Increase the skills and experience in your business.
- Increase productivity with a more knowledgeable and skilled workforce.
- Develop and retain staff by providing progression and learning opportunities.
- Optional units can be tailored to support business requirements.
- Flexible delivery to support business needs avoiding disruption as training is delivered by appointment, within the workplace or via digital platforms such as Microsoft TEAMS.
Interested? Get in touch now
One of our apprenticeship advisors will contact you and help you find the right qualification.
Whether you are an individual looking for an apprenticeship or an organisation interested in staff development, we are here to help answer your questions and provide you with all the advice and guidance you need so that you can make the right choice.
