Commercial Training

Course Description:

This course explores various aspects of leadership, including leadership styles, effective leadership, diversity, and best practices for leading change. Students will learn to apply leadership theories and practices, understand the impact of personality dimensions, values and emotional intelligence.

Learning Outcomes:

• Define leadership and identify the skills needed to become an effective leader.
• Explore and recall various leadership styles.
• Develop the skills needed to become an effective leader.
• Understand the stages of leadership development.
• Examine decision-making processes and their impact on organisational culture

Course Description:

This course explores various aspects of leadership, including leadership styles, effective leadership, diversity, and best practices for leading change. Students will learn to apply leadership theories and practices, understand the impact of personality dimensions, values and emotional intelligence.

Learning Outcomes:

• Define leadership and identify the skills needed to become an effective leader.
• Explore and recall various leadership styles.
• Develop the skills needed to become an effective leader.
• Understand the stages of leadership development.
• Examine decision-making processes and their impact on organisational culture

Course Description: 

This course provides a comprehensive understanding of coaching techniques to inspire others for peak performance. It includes strategies for asking powerful questions, improving accountability, building rapport, and managing resistance

 Learning Outcomes:

• Identify core coaching skills.
• Apply coaching techniques to create buy-in and promote high engagement.
• Facilitate difficult conversations and support behavior change.
• Develop individual coaching styles and empower employees

Course Description: 

This course explores different theories of motivation and how they apply to individuals. It covers classical and operant conditioning, observational learning, and the influence of biological, social, and cultural factors on motivation

 Learning Outcomes:

• Define the term ‘motivation’.
• Appreciate different views of how people are motivated.
• Apply different theories to an individual’s motivation

Course Description:

This course explores team working from start to finish, including how successful teams are created, roles within a team, the life cycle of a team, managing conflict within teams, and evaluating team performance

 Learning Outcomes:

• Recognize the difference between groups and teams.
• Understand issues in team constitution (team roles).
• Identify the stages of team development and support the team at each stage.

Course Description: 

This course examines the importance of an effective performance management system in helping organisations define and achieve short and long-term goals. It covers performance planning, appraisal, review, coaching, and career planning

 Learning Outcomes:

• Identify the knowledge and skills needed for effective management of individual and team performance.
• Design performance management systems to transform organisational objectives into performance outcomes

Course Description: 

This course introduces students to the basic concepts behind effective listening, dynamic thinking, and persuasive argumentation. It includes peer and small group activities, problem-based exercises, and self-evaluation skills

 Learning Outcomes:

• Recognise critical thinking as a process of identifying, analysing, evaluating, and constructing reasoning.
• Apply critical thinking to general or discipline-specific questions or issues

Course Description: 

This course provides a systematic survey of quality control and management activities for different industries. It covers quality management systems, quality planning, controlling, assurance, improvement, and the relationship between quality and cost

 Learning Outcomes:

• Understand varying quality definitions and philosophies.
• Explain different quality management methodologies.
• Apply quality management techniques to reduce variation and improve quality

Course Description: This course provides an understanding of innovation and change, including its drivers, risks, consequences, and people’s responses. It covers creativity, learning, critical thinking, and the management of product and process innovation

Learning Outcomes:

• Explain the relationship between innovation and competitive performance.
• Assess the business conditions for innovation.
• Manage the processes of creativity, learning, and critical thinking

Course Description: 

This course enhances problem-solving and decision-making skills by providing effective strategies and techniques. It covers identifying and defining problems, analysing options, evaluating solutions, and making informed decisions

Learning Outcomes:

• Understand the fundamental principles of problem-solving and decision-making.
• Develop critical thinking skills to identify and analyse problems.
• Apply problem-solving techniques to generate innovative solutions

Course Description: 

This course introduces non-financial managers to the basics of finance, including financial statements, budgeting, and financial decision-making. It aims to provide a solid understanding of financial principles to enhance managerial effectiveness.

Learning Outcomes:

• Understand financial statements and their components.
• Develop budgeting skills.
• Apply financial principles to managerial decision-making.

Course Description: 

This course covers techniques for managing and resolving conflicts in the workplace. It includes strategies for handling emotionally charged situations, improving communication, and fostering a collaborative environment.

Learning Outcomes:

• Identify sources of conflict.
• Apply conflict resolution techniques.
• Enhance communication skills to prevent and resolve conflicts.

Course Description: 

This course teaches techniques for developing assertiveness in personal and professional settings. It covers strategies for effective communication, self-confidence, and handling difficult situations.

Learning Outcomes:

• Develop assertive communication skills.
• Build self-confidence.
• Handle difficult situations assertively.

Course Description: 

This course focuses on improving communication skills, including verbal and non-verbal communication, active listening, and effective messaging. It aims to enhance interpersonal interactions and professional relationships.

 Learning Outcomes:

• Improve verbal and non-verbal communication skills.
• Develop active listening techniques.
• Craft effective messages for various audiences.

Course Description: 

This course provides techniques for delivering effective presentations, including structuring content, engaging the audience, and using visual aids. It aims to build confidence and improve public speaking skills.

Learning Outcomes:

• Structure presentation content effectively.
• Engage the audience.
• Use visual aids to enhance presentations.

Course Description: 

This course covers strategies for successful negotiation and influencing others. It includes techniques for preparing for negotiations, understanding the interests of others, and achieving mutually beneficial outcomes.

Learning Outcomes:

• Prepare for negotiations effectively.
• Understand the interests of others.
• Achieve mutually beneficial outcomes.

Course Description: 

This course teaches techniques for managing time effectively, including prioritizing tasks, setting goals, and avoiding procrastination. It aims to improve productivity and work-life balance.

Learning Outcomes:

• Prioritise tasks effectively.
• Set and achieve goals.
• Avoid procrastination and manage time efficiently.

Course Description: 

This course focuses on strategies for personal growth and development, including setting personal goals, building self-awareness, and developing new skills. It aims to enhance overall well-being and professional success.

 Learning Outcomes:

• Set personal goals for growth.
• Build self-awareness.
• Develop new skills for personal and professional success.